At US Defensor, customer satisfaction is a priority. If you are not fully satisfied with your purchase, this policy outlines the conditions and procedures for returns, refunds, and exchanges.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
Items must be returned within 30 days from the date of delivery
Products must be in their original condition, unused, and include all original packaging, documentation, and tags
Certain items may be non-returnable due to legal, health, safety, or compliance reasons, including but not limited to customized, consumable, or clearance items
Non-returnable items will be clearly identified where applicable.
2. How to Initiate a Return
To request a return authorization:
Contact our customer support team at [email protected] or 833-469-1617
Provide your order number, product details, and reason for the return
Once approved, you will receive detailed return instructions
Unauthorized returns may not be accepted.
3. Refunds
Upon receipt and inspection of the returned item, approved refunds will be issued to the original payment method
Refund processing typically takes 5–10 business days, depending on your financial institution or payment provider
Shipping fees are non-refundable, except where the return results from our error (e.g., incorrect or defective item)
4. Exchanges
Requests for exchanges (e.g., different product or variation) must be submitted through customer support
All exchanges are subject to product availability
If the requested item is unavailable, a refund may be issued instead
5. Damaged or Defective Items
If your order arrives damaged or defective:
Notify us within 7 days of delivery
Provide supporting information such as photos or documentation, if requested
We will arrange a replacement or full refund at no additional cost
6. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item
We strongly recommend using a trackable shipping service
US Defensor is not responsible for items lost during return transit
7. Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
US Defensor
1215 K Street, 17th Floor
Sacramento, CA 95814
United States
Email: [email protected]
Phone: 833-469-1617