1. Purpose and Legal Framework
This Shipping Policy governs the delivery of products purchased through usdefensor.com, with particular emphasis on consumers located in Spain.
This policy is drafted in compliance with applicable European Union consumer protection laws, including delivery obligations under Directive 2011/83/EU, as well as relevant Spanish consumer legislation.
2. Order Acceptance and Processing
An order shall be deemed accepted only after successful payment authorization and the issuance of an electronic order confirmation to the consumer.
3. Order Processing and Handling Time
Due to the specialized and legal-niche nature of the products offered by US Defensor:
Order Processing & Handling Time: approximately 15–45 business days
This period includes internal verification, compliance review, preparation, and dispatch coordination.
4. Shipping Costs
Flat Shipping Rate: USD $30 per order
All shipping costs are clearly disclosed prior to checkout and form part of the total contract price.
5. Shipping Methods and Estimated Delivery Times
5.1 Domestic Shipping (Spain)
Estimated Delivery Time: 15–45 business days
5.2 International Shipping
International Standard Shipping: 15–45 business days
5.3 Transit Time
Estimated Transit Time: 4–45 business days, depending on destination, carrier availability, and customs clearance procedures.
All delivery timelines are estimates only and do not constitute guaranteed delivery dates.
6. Delays and Consumer Remedies
In the event that delivery does not occur within a reasonable timeframe, consumers may exercise remedies available under EU law, including requesting completion of delivery within an additional period or terminating the contract where legally justified.
7. Customs, Duties, and Taxes
For deliveries outside Spain or the European Union, customs duties, import VAT, or other applicable charges may apply. Such charges remain the responsibility of the consumer unless otherwise required by applicable law.
8. Incorrect Address and Failed Delivery
Consumers are responsible for ensuring that all delivery information provided is accurate and complete. US Defensor shall not be held liable for delivery failures resulting from incorrect or incomplete address details supplied by the consumer.
9. Risk Transfer
The risk of loss or damage to goods transfers to the consumer upon physical possession of the goods, in accordance with applicable EU consumer protection laws.
10. Contact and Support
For shipping-related inquiries or concerns, consumers may contact:
Email: [email protected]
Phone: 833-469-1617
11. Policy Updates
This Shipping Policy may be updated periodically to reflect legal, logistical, or operational changes. Any updates shall take effect upon publication on the website.
US Defensor
1215 K Street, 17th Floor
Sacramento, CA 95814
United States
Email: [email protected]
Phone: 833-469-1617
Effective Date: 06/02/2026
Last Updated: 06/02/2026